Website down?We get it Fixed
Any platform, any host. When your site breaks, every hour costs you orders and trust. Tell us what's happened and a named UK engineer starts on it right away, with a live tracker so you're never left wondering. One flat price: £50.00.
Start your report
£50.00 inc VAT
Backup taken first. Named UK engineer. Refund if we can't fix it.
An engineer starts in minutes
24/7, including nights, weekends and bank holidays.
Backup taken before any change
Always. It's the first item on your tracker.
A named UK engineer
You'll see exactly who is working on your site.
Refund if we can't fix it
No fix, no fee, automatically.
How it works
Get it off your chest. We take it from there.
Tell us what's happened
Enter your domain (we scan it live so we know what we're working with), then walk us through the problem. No account needed to start.
Pay once, we start right away
Pay £50.00 at the end of the report. The on-shift engineer is notified instantly, takes a full backup, and starts diagnosing.
Fixed and confirmed
We fix the fault and prove it, including a real test order for shops. If we can't fix it, you get a full refund.
Live tracking
You'll never have to chase us
Every job gets a live tracking page: the clock to our fix target, who's working on your site, what they've done, and a direct message thread. On your phone, no login needed.
- A live countdown to our first-response target
- Every action timestamped: backup, diagnosis, fix, test
- Message your engineer directly, share screenshots
- Hand over logins securely, encrypted, every access logged
Checkout error, customers can't pay
meadowandvine.co.uk, Engineer: Rhian C.
- Backup taken before anything was touched
- Cause found: payment plugin auto-update
- Test order passed on staging
What your tracking page looks like
What we fix
One critical fix, £50.00, whatever it takes
WordPress and WooCommerce are our specialism, but a broken site is a broken site. If it's down, erroring, hacked or losing you orders, start a report and we'll tell you straight if we can fix it.
Shops & checkout
- Checkout broken / customers can't buy
- Payment gateway failing
- Cart / add-to-cart not working
- Orders missing or stuck
- Product import / CSV errors
- HPOS / order table issues
- Subscriptions / recurring billing plugin
Sites & servers
- Site down / not loading
- White screen of death (WSOD)
- Hacked / malware / defacement
- Plugin or theme conflict
- Locked out of wp-admin
- Contact / lead forms not sending
- Site emails not delivering
- SSL / HTTPS error
- Suddenly very slow
- Broken after a migration or host move
Additional services
The £50.00 covers one critical fix. Need more than that? We quote these separately, just ask on your job or give us a call.
- New websites & full rebuilds
- Design refreshes & visual changes
- Custom plugin or theme development
- Bulk content & product data entry
- Ongoing maintenance & monitoring
- Speed & SEO improvement work
Based in Sheffield, UK, with engineers on shift around the clock.
Plans
Fix it once, or let us look after it
Pay per fix with no strings, or put your site on a care plan and never worry about it again. Priced to beat the usual UK rates.
Emergency fix
Any website, any platform. One critical fault, fixed fast by a named UK engineer, 24/7.
- A named UK engineer, 24/7
- First response in minutes
- Full backup before any change
- Live tracker and message thread
- A real test order for shops
- Refund if we can't fix it
Care plan
Round-the-clock cover so small problems never become emergencies.
- 24/7 uptime and security monitoring
- Daily off-site backups
- Proactive core, theme and plugin updates
- Malware scanning and clean-up
- One emergency fix included each month
- Priority response queue
Unlimited plan
Hand us the site. Unlimited fixes and small jobs, so you can focus on the business.
- Everything in Care
- Unlimited emergency fixes
- Unlimited small tasks and tweaks
- Front-of-queue priority
- Monthly health report
- Dedicated point of contact
Complete plan
The lot. Managed hosting, performance tuning and premium tooling on top of unlimited support.
- Everything in Unlimited
- Managed high-performance hosting
- Premium plugin licences included
- PageSpeed and Core Web Vitals tuning
- Staging environment for safe changes
- Quarterly strategy review
Your questions, answered straight
My website is down. Can you fix it right now?+
Yes. That is exactly what we do, 24/7. Tell us your domain and what you are seeing, pay £50, and a named UK engineer starts within minutes. We take a full backup first, diagnose the fault, fix it, and prove it is working, all on a live tracker you can watch. If we cannot fix it, you get a full refund.
What platforms do you support?+
Any website. WordPress and WooCommerce are our specialism, but we also fix Shopify, Magento, Laravel, custom PHP, Node.js and static sites, plus hosting, DNS and SSL problems. If you are not sure what your site runs on, that is fine, we scan it the moment you enter your domain.
Can you fix a hacked website?+
Yes. Hacked and malware-infected sites are one of the most common emergencies we handle. We take a forensic backup, remove the malicious code, close the vulnerability, rotate your passwords and security keys, and request a review from Google if your site was flagged. It is a single £50 fix.
My WooCommerce or Shopify checkout isn't working. Can you help?+
Absolutely. Broken checkouts, failing payment gateways (Stripe, PayPal and others), empty carts and stuck orders are our specialism. We diagnose the cause, roll back or fix the offending plugin or setting, and place a real test order to prove customers can buy again before we close the job.
How much does it cost?+
£50 including UK VAT for one critical fix, with no hourly billing and no retainers. If we cannot fix your issue, you get a full refund. If you would rather we look after the site ongoing, care plans start at £29 a month.
How fast will someone respond?+
We are on shift 24/7. We aim to acknowledge new jobs within a couple of minutes and resolve most issues within around two hours. A live SLA clock on your job shows exactly where things stand. These are best-effort targets, shown honestly, not guarantees.
Do you take a backup before making changes?+
Always. Every job starts with a full backup before we touch anything, and it is recorded on your incident timeline so you can see it was done.
What common problems do you fix?+
White screen of death, the site being down, plugin and theme conflicts, being locked out of admin, contact forms not sending, email delivery problems, SSL and HTTPS errors, sudden slowdowns, and breakages after a migration or host move, as well as shop and checkout failures.
Can you access my site over SSH or git?+
Yes. SSH keys and git access are first-class for us, and we accept them where some providers will not. You can store WordPress, SFTP, SSH, database and hosting logins in our encrypted login storage, and every time an engineer reveals one it is recorded in an access log you can see.
Where are you based?+
We are a UK team based in Sheffield, with engineers on shift around the clock. We work on sites for businesses all over the UK and beyond, entirely remotely.
Do you offer ongoing maintenance?+
Yes. Alongside one-off emergency fixes we offer monthly care plans from £29 that include monitoring, daily backups, proactive updates, malware protection and included fixes. Unlimited and Complete plans add unlimited support, managed hosting and performance tuning.
More on what we fix, pricing and how tracking works.
Site down right now?
Don't sit with it. Two minutes to tell us, and a UK engineer is on it. £50.00 including VAT, refunded if we can't fix it.