Fix it once, or let us look after it
Pay £50.00 for a single critical fix with no strings, or put your site on a care plan and never worry about it again. Whichever you pick, we're priced to beat the usual UK rates.
Emergency fix
Any website, any platform. One critical fault, fixed fast by a named UK engineer, 24/7.
- A named UK engineer, 24/7
- First response in minutes
- Full backup before any change
- Live tracker and message thread
- A real test order for shops
- Refund if we can't fix it
Care plan
Round-the-clock cover so small problems never become emergencies.
- 24/7 uptime and security monitoring
- Daily off-site backups
- Proactive core, theme and plugin updates
- Malware scanning and clean-up
- One emergency fix included each month
- Priority response queue
Unlimited plan
Hand us the site. Unlimited fixes and small jobs, so you can focus on the business.
- Everything in Care
- Unlimited emergency fixes
- Unlimited small tasks and tweaks
- Front-of-queue priority
- Monthly health report
- Dedicated point of contact
Complete plan
The lot. Managed hosting, performance tuning and premium tooling on top of unlimited support.
- Everything in Unlimited
- Managed high-performance hosting
- Premium plugin licences included
- PageSpeed and Core Web Vitals tuning
- Staging environment for safe changes
- Quarterly strategy review
All prices include UK VAT at 20%. Care plans are month to month, cancel anytime. No fix, no fee on emergency work.
Every emergency fix includes
- A named UK engineer, 24/7
- First response in minutes
- Full backup taken before any change
- Live SLA clock and incident timeline
- One thread with your engineer, plus file sharing
- Encrypted login storage (including SSH keys and git)
- A real test order for WooCommerce fixes
- VAT invoice for your records
How VAT works
All prices include UK VAT at 20%. The £50.00 you pay for a fix is £41.67 for the work plus £8.33 VAT. You'll get a proper VAT invoice on your billing page once your payment clears.
Our refund promise
If we can't resolve your critical issue, we refund your £50.00 in full. We'll always be honest early if something is outside what a single fix can achieve.
Additional services
The flat £50.00 is for fixing one critical fault. Need more than that? We also quote separately for:
- New websites & full rebuilds
- Design refreshes & visual changes
- Custom plugin or theme development
- Bulk content & product data entry
- Ongoing maintenance & monitoring
- Speed & SEO improvement work
Bigger than one incident? We'll tell you honestly and give you a straight quote, no pressure.
Site down right now?
Don't wait for a plan. Start an emergency fix and an engineer is on it in minutes.
Start a fix, £50.00