You'll never have to chase us
Emergency support usually means emailing into the void. We built a proper portal instead. The moment you open a job, you get a live incident page that shows exactly what's happening — the same view your engineer works from.
A live SLA clock on every job
We aim to acknowledge in a couple of minutes and resolve most issues within about two hours. That target is a visible, ticking clock on your job — green when on track, amber when it's getting close, red if we've gone past it. It's a best-effort target, not a contractual guarantee, and we show it honestly either way.
A full incident timeline
Every meaningful step is timestamped: acknowledged, backup taken, diagnosis, the exact plugin or theme change we found, the test order we placed to prove the shop works again, and the moment it's marked complete. Nothing is hidden.
One thread with your engineer
Talk directly to the person fixing your site — no ticket ping-pong. Share screenshots, error logs, or a screen recording right on the job. Our internal engineering notes stay private; everything meant for you is clearly visible to you.
Encrypted login storage
Add your WordPress, SFTP, SSH keys, database or hosting logins once and they're encrypted at rest. We even accept SSH and git access that some providers refuse. Every time an engineer reveals a login, it's recorded in an access log you can see.
Ready when you are — 24/7
Open a job and watch it move from new to resolved, in real time.
Start a fix